Ten promises. On the record.

The people you meet at the brief are the people who do the work. No account managers standing between you and the team. No hidden pods. No bait-and-switch between the pitch and the kickoff.

If we ever need to bring someone new onto your project, we'll introduce them in advance and explain why.

We quote fixed fees against a clear scope of work before we start. If the work grows, we'll tell you — and we'll put the new scope and price in writing before we touch it. No surprise invoices at the end of the month.

No jargon, no buzzwords, no 80-slide decks that hide a two-sentence idea. Strategy documents, reports and client communications are written to be read by busy people. If you can't explain it to a colleague in a corridor, we haven't done the thinking.

Anything you tell us about your business, your people or your plans stays inside the project team. We'll sign an NDA before you share anything sensitive, and we treat client materials as confidential whether we've signed one or not.

We don't publish case studies, logos or quotes without written permission. Full stop.

If we miss a deadline, ship something that's off-brief, or get a number wrong, we'll tell you before you ask. We'll fix it at our cost and explain what we've changed so it doesn't happen again. No defensive emails.

If the work you're asking for won't serve the outcome you're paying for, we'll tell you — even if that means a smaller engagement or pointing you somewhere else. We'd rather keep a relationship than stretch a scope.

We don't sell client data, ever. We don't use your strategy, copy or documents to train third-party AI models. Any AI tooling we use in the course of the work is disclosed up front, and sensitive materials are kept out of public models entirely.

Everyone on the team is here because they care about craft — design, writing, analysis or code. We pay people fairly relative to the Nairobi and global market, and we invest in their growth. You'll feel the difference in the work.

When an engagement involves physical production — merchandise, print, packaging — we source from suppliers who pay fair wages, work under safe conditions and, wherever possible, use materials with a lower environmental footprint. We won't recommend a cheaper option that we wouldn't want our name on.

A senior lead is on every project and available on a named email and phone. If you ever want to pause or end an engagement, you can — the termination terms in our scopes are written to make it painless, not punitive.

If anything on this page slips during your work with us, email info@lantana-labs.com and we'll answer within 48 hours.

The commercial and legal terms that sit alongside this promise:

• Terms of Service — how we engage and the rules of the site.
• Privacy Policy — what data we collect and how we look after it.